Reorder rewards
Earn points on every purchase, with a bonus for reordering within the usual cycle.
Retainx for pet stores
Know when the food runs out, and be the reminder.
Pet supplies are predictable and recurring. Retainx times the reorder nudge to the bag, not to chance.
The retention problem
A large bag of dog food lasts a predictable number of weeks. The customer who bought it from you might reorder from you, or from whoever messages first. Pet stores rarely track consumption cycles, so they miss the reorder window. Retainx times a friendly reorder nudge to the cycle, plus reminders for grooming and vaccinations, keeping you top of mind for every recurring need.
Three programs we set up for a pet store
Pre-built and ready to launch. Adjust the rules to fit your margins.
Grooming club
Every fifth grooming session at a discount, tracked automatically.
Pet parent tiers
Regulars get free delivery, priority grooming slots, and birthday treats for the pet.
Messages your customers actually read
Sample WhatsApp messages, ready for Gupshup template approval. Personalised by AI to each customer.
Reorder due
Hi Nathan, Bruno is probably near the bottom of the bag by now. Your usual large bag is ready, and reorder this week for $5 off. Want it delivered?
Grooming
Hi Grace, Coco is due for a groom. We have Saturday morning open and the fifth session is free. Shall I book it?
Pet birthday
Happy birthday to Max. Bring him in this week for a free treat and a birthday bandana on us.
Win-back
Hi Farah, it has been a while since Simba visited. New stock of the treats he likes just arrived, with a returning-customer offer this week.
A sample insight from your first month
27 customers are past their typical food reorder window. A timely nudge could recover an estimated $5,400 in recurring purchases.
Generate campaignCommon questions
How does it know the reorder cycle?
From purchase history and typical consumption for the product size. You can adjust the cadence per customer.
Can I track each pet?
You can note the pet name and details so messages feel personal and relevant.
Does delivery work with this?
Yes. Messages can include a one-tap reorder and delivery option via your payment link.
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